A walk through the Microsoft Dynamics 365

Business, Dynamics 365, Technology , , , , , ,

Microsoft Dynamics 365

Microsoft Dynamics 365 is Microsoft’s latest SaaS business solution. It combines ERP and CRM workloads in the cloud. There are two versions of Dynamics 365: Business and Enterprise.  But what exactly is included in each version? This blog article will break down the differences between the Business and Enterprise editions of Dynamics 365.

Dynamics 365, Business Edition

Overview

Dynamics 365, Business Edition is the “lesser” of the two Dynamics 365 versions. Microsoft officially recommends Dynamics 365, Business Edition for companies with 10-250 employees. It is also less expensive. Microsoft has built the Business Edition line to be a streamlined/simplified version of their most popular Dynamics products. Often, this means sacrificing your ability to customize for gains in automation, product competitiveness in the marketplace, and integration.
When you buy Dynamics 365, Business Edition, you start by purchasing the user rights to at least one of the Business Edition modules:
  • Dynamics 365 for Finance and Operations, Business Edition
  • Dynamics 365 for Sales, Business Edition
  • Dynamics 365 for Customer Service, Business Edition
  • Dynamics 365 for Marketing, Business Edition

Dynamics 365 for Finance and Operations, Business Edition

Dynamics 365 for Finance and Operations, Business Edition is Microsoft’s cloud-based accounting software.  It is born from Project Madeira, which was based on Microsoft Dynamics NAV. Basically, its functionality is the following:
  • Financials
  • Dimensional Accounting
  • Chart of Accounts and GL
  • Receivables (A/R)
  • Payables (A/P)
  • Year-End Closing
  • Sales
    • Quote, Invoice, Sell and Administrate all of the important aspects of charging your customers.
  • Purchasing
  • Inventory
  • Light Relationship Management
There is also a job module which allows you to track costs and collect revenue against projects.  This is an extremely basic list of functionality, but it’s not missing too much. Microsoft’s plan for Finance and Operations, Business Edition is for everything that is in Microsoft Dynamics NAV’s starter pack to be included: any other functionality will be integrated by partners and third-party business apps.

Dynamics 365 for Sales, Business Edition

Dynamics 365 for Sales, Business Edition is based on Microsoft Dynamics CRM online. It is a “light” version of Dynamics 365 for Sales; optimized for SMBs.  Once again, its functionality can be extended with the partner and third-party apps and integrations. Features include:
  • Contact and Account Management
  • Lead and Opportunity Management
  • Track Activities (i.e. Emails) against Contacts, Accounts, Leads, Opportunities
  • Manage Product Lists
  • Generate Quotes and Invoices
  • Sales Reporting & Customer Analytics (Excel, Power BI, and in-app Dashboards)
  • Configurable Sales Stages

Dynamics 365 for Marketing, Business Edition

Dynamics 365 for Marketing is a general marketing automation system. Functionality includes:

  • Email Marketing
  • Campaign Management & Lead Scoring
  • Event Planning
  • Marketing Web pages and Forms
  • Personalized Content & Multichannel capabilities.

Dynamics 365 for Customer Service, Business Edition

Dynamics 365 for Customer Service, Business Edition is under development. Expect that it will be a light version of Dynamics 365 for Customer Service, Enterprise Edition. We expect to see it released in Fall 2017 or Spring 2018.

Dynamics 365, Enterprise Edition

Overview

Dynamics 365, Enterprise Edition is definitely the higher-powered of the two Dynamics 365 versions. Microsoft recommends Dynamics 365, Enterprise Edition for companies with more than 250 employees.
When you buy Dynamics 365, Enterprise Edition, you once again start by purchasing the user rights to at least one of the modules:
  • Dynamics 365 for Finance and Operations, Enterprise Edition
  • Dynamics 365 for Sales, Enterprise Edition
  • Dynamics 365 for Marketing, Enterprise Edition
  • Dynamics 365 for Customer Service, Enterprise Edition
  • Dynamics 365 for Project Service Automation, Enterprise Edition
  • Dynamics 365 for Field Service, Enterprise Edition
  • Dynamics 365 for Retail, Enterprise Edition
  • Dynamics 365 for Talent, Enterprise Edition
And once again, you can add more modules as you need them since they are all 100% integrated with one another.

Dynamics 365 for Finance and Operations, Enterprise Edition

Dynamics 365 for Finance and Operations, Enterprise Edition is based entirely on Microsoft Dynamics AX; one of the most fully-featured and robust Enterprise Resource Planning (ERP) systems on the planet. The question when it comes to Dynamics 365 Enterprise Edition is not: “can it do that”. The answer is most likely yes. It comes with extensive Finance, Accounting, HR, Project, Production, Manufacturing, Retail, Distribution, Public Sector, and Professional Services functionality. Its feature list is too long to go into here, so I’ll leave you with one of the top results for Dynamics AX features. It is worth noting here that Microsoft is replacing Dynamics AX with Dynamics 365 for Finance and Operations, Enterprise Edition.


Dynamics 365 for Sales, Enterprise Edition

Dynamics 365 for Sales, Enterprise Edition used to be known as Microsoft Dynamics CRM. You should know that Dynamics 365 for Sales will be entirely replacing the Microsoft Dynamics CRM product line, which ceases to exist. If you want to learn more about Dynamics 365 for Sales, try poking around for information on Dynamics CRM. Dynamics 365 for Sales, Enterprise Edition is a fully-featured Customer Relationship Management (CRM) system. In addition to standard lead and opportunity management, you’ll manage contacts, accounts, custom entities, and even more. Here is a list of entities that are included in the Enterprise Edition that aren’t in the Business Edition:

  • Mobile Offline Capabilities
  • Sales Goals
  • Sales Territories
  • Social Selling and Monitoring
  • Customer Demand Intelligence
  • Sales Content Management
  • Gamification

Dynamics 365 for Marketing, Enterprise Edition

Dynamics 365 for Marketing, Enterprise Edition is not a Microsoft-developed product. I’m not sure if Microsoft is planning on developing their own Enterprise marketing solutions. For the foreseeable future, Microsoft has partnered with the Adobe Marketing Cloud to fill in marketing functionality.


Dynamics 365 for Customer Service, Enterprise Edition

Dynamics 365 for Customer Service contains a functionality from several places. The first is Dynamics CRM, which comes with case tracking, assignment, resolution, and escalation capabilities. The second is Parature, which brings some good self-service and multi-channel capabilities. Finally, Microsoft is opening up the platform to third parties and has also been adding lots of new functionality. Microsoft started integrating these four sources of functionality in 2013, and Dynamics 365 for Customer Service is the culmination of that process

Dynamics 365 for Project Service Automation, Enterprise Edition

Dynamics 365 for Project Service Automation is an awesome product which will allow you to estimate, quote, template, and schedule your project resources. It then integrates with your Sales module (for quoting and estimating), and your Operations module (for getting paid).

Dynamics 365 for Field Service, Enterprise Edition

Dynamics 365 for Field Service provides you with additional tools that enable your on-site support agents with scheduling, service agreements, task management, on-site reporting, and more.

Dynamics 365 for Retail, Enterprise Edition

Dynamics 365 for Retail was recently announced by Microsoft. It provides capabilities that allow you to manage your POS as well as manage your customer relationships from brick-and-mortar locations

Dynamics 365 for Talent, Enterprise Edition

Dynamics 365 for Talent was announced following Microsoft’s acquisition of LinkedIn. Even though Microsoft’s ERPs have HR capabilities, Dynamics 365 for Talent is a broader Human Capital Management (HCM) system

Leave a Reply

Your email address will not be published. Required fields are marked *