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    MYParatureKB in CRM

    By Moreyeahs

    It will allow CRM users to view KnowledgeBase articles in a CRM Case.

Parature KB in CRM

Parature Knowledge Base in CRM

We have built a solution for Dynamics CRM in which we integrated Parature KB articles. This solution will allow CRM users to view KnowledgeBase articles in a CRM Case.

CRM user can configure this solution from ‘MY Solution’, after configuring CRM user can view the Parature KB articles in CRM cases. When the Sales person or CRM user opens a particular Case then this solution will search for all the related articles for that case in Parature KnowledgeBase. CRM user can view those articles from Dynamics CRM, there is no need to switch to Parature. They can also search for the KB articles by words, exact phrase and topic id.

MYParatureKB in Dynamic CRM is completely FREE for a limited time!


1.CRM user can configure KnowledgeBase from ‘mY Solution’
2. CRM user/Admin can assign license to other users to use this solution
3. Now the CRM user (to whom the licensing is assigned) when go to a case, he/she will also see the KB articles related to that case
4. CRM user can search for the KB articles by words, exact phrase or by topic id
5. CRM user can view and read a KB article on the same window

Demo

MYParatureKB in Dynamic CRM is completelyFREE for a limited time!

We will like to get your feedback email us at [email protected]