I am creating a blog series of posts to help people for installation and setup Omnichannel for Customer Service in CRM D365. I hope these might serve as useful blog posts for everyone.
So, let’s begin with the Installation and Configuration of Omnichannel in CRM D365.
THERE ARE SEVERAL PREREQUISITE ITEMS THAT ARE NECESSARY IN ORDER TO DO THIS, WITH SEVERAL STEPS.
The Customer Service Hub needs to be installed on the environment within the tenant. The Omnichannel Hub needs to be installed.
There needs to be a PowerBI license assigned to the users (Will cover in Installation and Configuration of Omnichannel – Part 2).
Data Access Consent needs to be accepted (Will cover in Installation and Configuration of Omnichannel – Part 2).