ServiceNow Connector

MoreYeahs ServiceNow Connector

Product

Product Overview

A high end ITSM platform where a user can manage inbound and outbound calls on softphones and store all calling records in a place by an automation system so that the admin can utilize these records. For the calling feature users need to use different applications, so that for a single process work on multiple windows is a difficult approach nowadays.

  • Manage inbound and outbound calls in frame
  • Create better experiences and happier customers and also admin can track customers’ issue
  • Status and contact the customer for their feedback.
  • No need to maintain manual call record
  • Store all calling records in a place by an automation system
  • Help the admin to understand customer issues and concerns quickly with the help of historical records of the customer.
  • Not required to use 2 platform for ticketing & calling
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TERMS AND CONDITIONS

  1. Application available only for one instance per license.
  2. No free trails available.
  3. Requires For better performance use Chrome browser.
  4. Firefox does not support the open frame API.
  5. Only administrator use will create the record.
  6. It is 2-way synchronization so require better response from both application.
  7. User need working service now instance
  8. User need to install (CSM, Openframe) plugin in the service now instance.
  9. User should have active Genesys Pure cloud account
  10. Get Support(Free) on [email protected] .
  11. Application available only for one instance per license.
  12. No free trails available.
  13. Requires For better performance use Chrome browser.
  14. Firefox does not support the open frame API.
  15. Only administrator use will create the record.
  16. It is 2-way synchronization so require better response from both application.
  17. User need working service now instance
  18. User need to install (CSM, Openframe) plugin in the service now instance.
  19. User should have active Genesys Pure cloud account
  20. Get Support(Free) on [email protected] .